# ITDZ Berlin: Unterstützung Service Center

Open · Tender

## At a glance

IT-Dienstleistungszentrum Berlin (AöR) is procuring Call centre (CPV 79512000) in Berlin (DE300). The notice gives 16 November 2026, 10:00 (UTC+01:00) as the deadline and states an estimated value of €5,715,000 excl. VAT. Procedure type: Open.

### From the notice

Rahmenvertrag für das Service Center des ITDZ Berlin. Vermittlung und Auskunft, Terminbuchungen und Abdeckung von Peak- und Randzeiten.

## Key facts

- Status: Open
- Deadline: 16 November 2026, 10:00 (UTC+01:00) (in 10 days)
- Published value: €5,715,000 excl. VAT
- Buyer: IT-Dienstleistungszentrum Berlin (AöR), Berlin, DE
- Place of performance: Berlin (DE300)
- Main CPV: Call centre (CPV 79512000)
- Procedure: Open
- Lots: 1
- First published: 12 October 2026, 16:26 (UTC+02:00)

Source: [Official notice](https://oeffentlichevergabe.de/ui/de/notices/3b3f68a2-28bb-4e51-8434-f97102002dbb). Each fact is from the official notice, last checked 27 October 2026, 06:30 (UTC+01:00).

Fact sheet: [Inteliwert fact sheet: ITDZ Berlin: Unterstützung Service Center — IT-Dienstleistungszentrum Berlin (AöR), deadline 16 November 2026, 10:00 (UTC+01:00). A product of Bandpey GmbH.](https://inteliwert.com/cards/opp_94G20HYXPMYN8V437H8E67H88H/ntv_BZN95DXXCGM2S1RHHJMEDFPQD0/en-sheet.png) (PNG, 1600 × 900)

## Lots (1)

### Lot LOT-0000: ITDZ Berlin: Unterstützung Service Center

Rahmenvertrag für das Service Center des ITDZ Berlin. Vermittlung und Auskunft, Terminbuchungen und Abdeckung von Peak- und Randzeiten.

- CPV: Call centre (CPV 79512000)
- Place: Berlin (DE300)
- Published value: €5,715,000 excl. VAT
- Deadline: 16 November 2026, 10:00 (UTC+01:00)

## Timeline

- 12 October 2026, 16:26 (UTC+02:00): Original notice, Notice, version 01 (Contract or concession notice – standard regime), [Official notice](https://oeffentlichevergabe.de/ui/de/notices/3b3f68a2-28bb-4e51-8434-f97102002dbb)

## Classification

- CPV codes: Call centre (CPV 79512000)
- NUTS regions: Berlin (DE300)

## Official documents

- [www.meinauftrag.rib.de](https://www.meinauftrag.rib.de/public/DetailsByPlatformIdAndTenderId/platformId/2/tenderId/210480)

## Questions and answers

### When is the deadline?

The official notice gives 16 November 2026, 10:00 (UTC+01:00) as the deadline.

### Who is the buyer?

IT-Dienstleistungszentrum Berlin (AöR), Berlin, DE.

### What is being procured (CPV)?

Call centre (CPV 79512000).

### Where is the work performed (NUTS)?

Berlin (DE300).

### What is the estimated value?

The notice states an estimated value of €5,715,000 excl. VAT.

### Is it divided into lots?

No, the notice names a single lot.

### Which procedure is used?

Open.

### How do I submit a bid?

On the official notice or the portal it names. Inteliwert does not submit bids. [Official notice](https://oeffentlichevergabe.de/ui/de/notices/3b3f68a2-28bb-4e51-8434-f97102002dbb)

### Am I eligible?

Inteliwert does not judge eligibility. The selection criteria are in the official notice. [Official notice](https://oeffentlichevergabe.de/ui/de/notices/3b3f68a2-28bb-4e51-8434-f97102002dbb)

## Companies that might fit

*Possible match based on public information*

Companies Inteliwert knows from its sources, not the whole market. Inteliwert does not judge eligibility, fit or chances.

- [Photothek Media Lab GmbH & Co. KG](https://inteliwert.com/company/org_3FHPD5ZEX4KVRX3QSDXZXB2NQW/photothek-media-lab-gmbh-co-kg) · Berlin · SME (from the award notice) · New to public tenders
  - Won a contract in CPV group 799 (2026-10-30): [Evidence](https://inteliwert.com/tender/opp_880CP25YGXWMC4XZN18ZSPK5Q9/rahmenvereinbarung-foto-und-videoaufnahmen), checked 3 Nov 2026
  - Seat in the same district as the place of performance: [Evidence](https://inteliwert.com/company/org_3FHPD5ZEX4KVRX3QSDXZXB2NQW), checked 3 Nov 2026
- [eye square GmbH](https://inteliwert.com/company/org_YME3F2A0GZQBGFDHFGH6ECYG5T/eye-square-gmbh) · Berlin · SME (from the award notice) · New to public tenders
  - Won a contract in CPV group 793 (2026-10-26): [Evidence](https://inteliwert.com/tender/opp_5QC5G5G5W23M6W6Y1GDXHACJ63/nps-benchmark-studie-im-trackingdesign), checked 3 Nov 2026
  - Seat in the same district as the place of performance: [Evidence](https://inteliwert.com/company/org_YME3F2A0GZQBGFDHFGH6ECYG5T), checked 3 Nov 2026
- [Medienagentur mct GmbH](https://inteliwert.com/company/org_R0AZSMCVK4WPJDE97T7JJWS6T2/medienagentur-mct-gmbh) · Dortmund · SME (from the award notice) · New to public tenders
  - Won a contract in CPV group 795 (2026-10-26): [Evidence](https://inteliwert.com/tender/opp_HMS61NKMP35EENX2C3T21NA4S6/redaktion-fachmagazin-forum-sexualaufklaerung-und-familienplanung), checked 3 Nov 2026
  - Seat in the same country as the place of performance: [Evidence](https://inteliwert.com/company/org_R0AZSMCVK4WPJDE97T7JJWS6T2), checked 3 Nov 2026
- [FP Document Services GmbH](https://inteliwert.com/company/org_8CNZAVC85H2PW8PA79F2V46QPT/fp-document-services-gmbh) · Berlin · SME (from the award notice) · New to public tenders
  - Won a contract in CPV group 799 (2026-08-21): [Evidence](https://inteliwert.com/tender/opp_9EN8DW9TKPQQAC66V9X8AW6T4B/digitalisierung-und-inputmanagement-der-bsr-kundengeschaeftspost), checked 3 Nov 2026
  - Seat in the same district as the place of performance: [Evidence](https://inteliwert.com/company/org_8CNZAVC85H2PW8PA79F2V46QPT), checked 3 Nov 2026
- [W.I.S. Sicherheit + Service West GmbH & Co. KG](https://inteliwert.com/company/org_W9GS38JHN9WVT6M59XSF7P5VQS/w-i-s-sicherheit-service-west-gmbh-co-kg) · Frankfurt am Main · SME (from the award notice) · New to public tenders
  - Won a contract in CPV group 797 (2026-09-18): [Evidence](https://inteliwert.com/tender/opp_N9AZTZWHQCTAJH1T6WWWGSCB8C/pfoertner-und-wachdienst-sowie-telefonvermittlung-bnetza-mainz), checked 3 Nov 2026
  - Seat in the same country as the place of performance: [Evidence](https://inteliwert.com/company/org_W9GS38JHN9WVT6M59XSF7P5VQS), checked 3 Nov 2026

## More from this buyer

Other published opportunities of this buyer in the indexed notices, open ones first.

- [ITDZ Berlin: Instandhaltung Klimatechnik](https://inteliwert.com/tender/opp_GX7D0B4TK68K6J76G80YCHX5H1/itdz-berlin-instandhaltung-klimatechnik)  
  Open · Buyer: IT-Dienstleistungszentrum Berlin (AöR) · Place: DE300 (Berlin) · Deadline: 11 Nov 2026, 13:00 (UTC+01:00) · Published value: €4,651,628 excl. VAT · [Official notice](https://oeffentlichevergabe.de/ui/de/notices/0d696b29-d49a-405c-b54a-e6952e5ebf1f), Last checked 27 Oct 2026, 00:30 (UTC+01:00)
- [ITDZ Berlin: Zutrittskontrollsystem](https://inteliwert.com/tender/opp_PVR9VMHX62A48EHNNXXDGYXFVA/itdz-berlin-zutrittskontrollsystem)  
  Open · Buyer: IT-Dienstleistungszentrum Berlin (AöR) · Place: DE300 (Berlin) · Deadline: 16 Nov 2026, 12:00 (UTC+01:00) · Published value: €442,600 excl. VAT · [Official notice](https://oeffentlichevergabe.de/ui/de/notices/bf4fa5f6-3bd3-4a2e-b279-4d2bd11ae476), Last checked 27 Oct 2026, 04:30 (UTC+01:00)
- [ITDZ Berlin: BeLa MSN 2026](https://inteliwert.com/tender/opp_BT199RQ0CXERC4559FH4353766/itdz-berlin-bela-msn-2026)  
  Closed · Buyer: IT-Dienstleistungszentrum Berlin (AöR) · Place: DE300 (Berlin) · Deadline: 23 Oct 2026, 11:00 (UTC+02:00) (Deadline passed) · Published value: €19,738,300 excl. VAT · [Official notice](https://oeffentlichevergabe.de/ui/de/notices/d55bb252-1ab4-42a7-b7f8-5289a65e0b78), Last checked 26 Oct 2026, 15:35 (UTC+01:00)
- [ITDZ Berlin: Drucksystem](https://inteliwert.com/tender/opp_J7Q2RY1R7SVEB61CGD7B7FDVZ2/itdz-berlin-drucksystem)  
  Awarded · Buyer: IT-Dienstleistungszentrum Berlin (AöR) · Place: DE300 (Berlin) · Published value: €3,480,000 excl. VAT · [Official notice](https://oeffentlichevergabe.de/ui/de/notices/de83961c-5ead-4be6-874d-c071078da435), Last checked 27 Oct 2026, 04:30 (UTC+01:00)

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- [RV zur Anmietung von Videotürmen](https://inteliwert.com/tender/opp_H23Z72FT7PFM7QY5401WQVK924/rv-zur-anmietung-von-videotuermen)  
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## Source

- Publisher: Bekanntmachungsservice
- Licence: [CC0 1.0](https://creativecommons.org/publicdomain/zero/1.0/)
- Official notice: [https://oeffentlichevergabe.de/ui/de/notices/3b3f68a2-28bb-4e51-8434-f97102002dbb](https://oeffentlichevergabe.de/ui/de/notices/3b3f68a2-28bb-4e51-8434-f97102002dbb)
- Last checked: 27 October 2026, 06:30 (UTC+01:00)

The official notice is authoritative. Inteliwert shows what the notice states and links to it.

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Page: https://inteliwert.com/tender/opp_94G20HYXPMYN8V437H8E67H88H/itdz-berlin-unterstuetzung-service-center

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