# IT-Hotline (First-Level-Support) Open · Tender **The deadline in the notice has passed. The page stays for reference.** Similar open opportunities: - [ECCAIRS.2 - E2 MIDAS - Maintenance, Infrastructure, Development and Application Support](https://inteliwert.com/tender/opp_RTW45BBETS595H5YKZN55XXXDF/eccairs-2-e2-midas-maintenance-infrastructure-development-and-application-suppor) - [Erbringung von Softwaresupport-, Hardwarewartungs- und sonstigen Dienstleistungen sowie die Lieferung von Softwarelizenzen des Herstellers F5 Networks, Inc.](https://inteliwert.com/tender/opp_29Z1YD8B1TPJZHE5ZZEJ3YNE90/erbringung-von-softwaresupport-hardwarewartungs-und-sonstigen-dienstleistungen-s) - [Unterstützungsleistungen Fachverfahren LernenBB auf Basis von Moodle](https://inteliwert.com/tender/opp_4M7E8YK3CKC0CHJJQDHK1J7Y3Q/unterstuetzungsleistungen-fachverfahren-lernenbb-auf-basis-von-moodle) - [Verlängerung der PingIDM](https://inteliwert.com/tender/opp_9Y6DJKNC9Y56DMJA620FPGTZGN/verlaengerung-der-pingidm) - [Bereitstellung von Elasitc-Lizenzen](https://inteliwert.com/tender/opp_FQJTSGP8GT0KS5Y20A7W8HBXDP/bereitstellung-von-elasitc-lizenzen) ## At a glance Deutscher Bundestag - Vergabereferat is procuring IT services: consulting, software development, Internet and support (CPV 72000000). The notice gives 4 November 2026, 12:00 (UTC+01:00) as the deadline. Procedure type: Open. ### From the notice Betrieb einer qualifizierten IT-Hotline für die Anwenderinnen und Anwender des Deutschen Bundestages (First-Level-Support) ## Key facts - Status: Open - Deadline: 4 November 2026, 12:00 (UTC+01:00) (2 days ago) - Buyer: [Deutscher Bundestag - Vergabereferat](https://inteliwert.com/company/org_QP7HD5JS3F0E9S78390D479Z3X/deutscher-bundestag-vergabereferat), Berlin, DE - Main CPV: IT services: consulting, software development, Internet and support (CPV 72000000) - Procedure: Open - Lots: 1 - First published: 27 October 2026, 10:49 (UTC+01:00) Source: [Official notice](https://oeffentlichevergabe.de/ui/de/notices/a7206d61-ef6f-452b-9dc4-f811bebe2011). Each fact is from the official notice, last checked 4 November 2026, 16:10 (UTC+01:00). Fact sheet: [Inteliwert fact sheet: IT-Hotline (First-Level-Support) — Deutscher Bundestag - Vergabereferat, deadline 4 November 2026, 12:00 (UTC+01:00). A product of Bandpey GmbH.](https://inteliwert.com/cards/opp_KRE2TF2ATC4Y5SBFFBGDNWP45K/ntv_2TB1AYQ5CX5W4KYT3Q10TR0HHZ/en-sheet.png) (PNG, 1600 × 900) ## Lots (1) ### Lot LOT-0000: IT-Hotline (First-Level-Support) Vertragsgegenstand sind: \- IT-Projektleitung, \- Betrieb einer qualifizierten IT-Hotline - bestehend aus Front- und Backoffice - als First-Level-Support für die Mitglieder des Deutschen Bundestages und ihre Mitarbeiter sowie die Beschäftigten der Verwaltung und teilweise die Beschäftigten der Fraktionen des Deutschen Bundestages (circa 10.000 IT-Arbeitsplätze) sowie \- informationstechnische Unterstützung im Rahmen des First-Level-Supports. - CPV: IT services: consulting, software development, Internet and support (CPV 72000000) - Deadline: 4 November 2026, 12:00 (UTC+01:00) ## Timeline - 27 October 2026, 10:49 (UTC+01:00): Original notice, Notice, version 01 (Contract or concession notice – standard regime), [Official notice](https://oeffentlichevergabe.de/ui/de/notices/a7206d61-ef6f-452b-9dc4-f811bebe2011) - 27 October 2026, 10:49 (UTC+01:00): Change, Notice, version 01 (Contract or concession notice – standard regime), [Official notice](https://ted.europa.eu/de/notice/-/detail/746091-2026) ## Classification - CPV codes: IT services: consulting, software development, Internet and support (CPV 72000000) ## Official documents - [www.evergabe-online.de](https://www.evergabe-online.de/tenderdocuments.html?id=893382) ## Questions and answers ### When is the deadline? The official notice gives 4 November 2026, 12:00 (UTC+01:00) as the deadline. ### Who is the buyer? Deutscher Bundestag - Vergabereferat, Berlin, DE. ### What is being procured (CPV)? IT services: consulting, software development, Internet and support (CPV 72000000). ### Is it divided into lots? No, the notice names a single lot. ### Which procedure is used? Open. ### How do I submit a bid? On the official notice or the portal it names. Inteliwert does not submit bids. [Official notice](https://oeffentlichevergabe.de/ui/de/notices/a7206d61-ef6f-452b-9dc4-f811bebe2011) ### Am I eligible? Inteliwert does not judge eligibility. The selection criteria are in the official notice. [Official notice](https://oeffentlichevergabe.de/ui/de/notices/a7206d61-ef6f-452b-9dc4-f811bebe2011) ## Companies that might fit *Possible match based on public information* Companies Inteliwert knows from its sources, not the whole market. Inteliwert does not judge eligibility, fit or chances. - [ENERGY4U GmbH](https://inteliwert.com/company/org_D8KWVT65KRYHPHBN1J6NQ52EJP/energy4u-gmbh) · Karlsruhe · SME (from the award notice) - Won a contract in CPV group 720 (2026-10-26): [Evidence](https://inteliwert.com/tender/opp_WXR181HSKSE9TT0QT28J8GT8DG/it-dienstleistungen-zur-migration-von-billing4us-nach-grid4us), checked 5 Nov 2026 - The buyer calls this tender suitable for SMEs, and the company is an SME: [Evidence](https://inteliwert.com/tender/opp_KRE2TF2ATC4Y5SBFFBGDNWP45K/it-hotline-first-level-support), checked 4 Nov 2026 - [H&G Hansen & Gieraths EDV Vertriebsgesellschaft mbH](https://inteliwert.com/company/org_PRGB86G3VYNREYDKZP5AQPPDBC/h-g-hansen-gieraths-edv-vertriebsgesellschaft-mbh) · Bonn · SME (from the award notice) - Won a contract in CPV group 720 (2026-10-29): [Evidence](https://inteliwert.com/tender/opp_F8EXXMC17RSEB2WJHD1P66KM14/dienstleistung-infrastruktur-konzepte-schulung), checked 5 Nov 2026 - The buyer calls this tender suitable for SMEs, and the company is an SME: [Evidence](https://inteliwert.com/tender/opp_KRE2TF2ATC4Y5SBFFBGDNWP45K/it-hotline-first-level-support), checked 4 Nov 2026 - [Consileon Business Consultancy GmbH](https://inteliwert.com/company/org_013FSQ5GHRDNXVCEX7ZMZAV64P/consileon-business-consultancy-gmbh) · Karlsruhe · SME (from the award notice) · New to public tenders - Won a contract in CPV group 720 (2026-10-27): [Evidence](https://inteliwert.com/tender/opp_W0XKHJWN1VHREY2Y0D06R1YGGH/crm-cx-loesung), checked 5 Nov 2026 - The buyer calls this tender suitable for SMEs, and the company is an SME: [Evidence](https://inteliwert.com/tender/opp_KRE2TF2ATC4Y5SBFFBGDNWP45K/it-hotline-first-level-support), checked 4 Nov 2026 - [SKOPOS NOVA GmbH](https://inteliwert.com/company/org_2RJ9AW0GP85JRTF2P508DZMDJF/skopos-nova-gmbh) · Hürth · SME (from the award notice) · New to public tenders - Won a contract in CPV group 720 (2026-10-26): [Evidence](https://inteliwert.com/tender/opp_HC4C0V714CME1ZYNV1WHQH3AGP/rahmenvertrag-fuer-dienstleistungen-in-den-bereichen-usability-user-experience-u), checked 5 Nov 2026 - The buyer calls this tender suitable for SMEs, and the company is an SME: [Evidence](https://inteliwert.com/tender/opp_KRE2TF2ATC4Y5SBFFBGDNWP45K/it-hotline-first-level-support), checked 4 Nov 2026 - [viridicon AG](https://inteliwert.com/company/org_3GKGW12DZQYGCARZPS0Y3Q6HA7/viridicon-ag) · Neuhof · SME (from the award notice) · New to public tenders - Won a contract in CPV group 720 (2026-09-29): [Evidence](https://inteliwert.com/tender/opp_1H2Q65Y8XW94DNPQEYYD81ZXFY/user-help-desk-mit-field-service), checked 5 Nov 2026 - The buyer calls this tender suitable for SMEs, and the company is an SME: [Evidence](https://inteliwert.com/tender/opp_KRE2TF2ATC4Y5SBFFBGDNWP45K/it-hotline-first-level-support), checked 4 Nov 2026 ## More from this buyer Other published opportunities of this buyer in the indexed notices, open ones first. - [Vermietung und Betrieb eines Promotionsfahrzeuges für die Öffentlichkeitsarbeit des Deutschen Bundestages einschließl. der Vorbereitung der örtlichen Einsätze und Bereitstellung von Assistenzpersonal](https://inteliwert.com/tender/opp_7J9ZB2XF0C66830G7K7RSCMX9A/vermietung-und-betrieb-eines-promotionsfahrzeuges-fuer-die-oeffentlichkeitsarbei) Awarded · Buyer: Deutscher Bundestag - Vergabereferat · [Official notice](https://oeffentlichevergabe.de/ui/de/notices/ca704576-ca8d-42e9-aa54-9aa00287d3b3), Last checked 4 Nov 2026, 14:10 (UTC+01:00) ## Related opportunities - [ECCAIRS.2 - E2 MIDAS - Maintenance, Infrastructure, Development and Application Support](https://inteliwert.com/tender/opp_RTW45BBETS595H5YKZN55XXXDF/eccairs-2-e2-midas-maintenance-infrastructure-development-and-application-suppor) Open · Buyer: European Union Aviation Safety Agency · Deadline: 4 Dec 2026, 11:00 (UTC+01:00) · Published value: €13,000,000 excl. VAT · [Official notice](https://ted.europa.eu/de/notice/-/detail/765093-2026), Last checked 5 Nov 2026, 07:10 (UTC+01:00) - [Erbringung von Softwaresupport-, Hardwarewartungs- und sonstigen Dienstleistungen sowie die Lieferung von Softwarelizenzen des Herstellers F5 Networks, Inc.](https://inteliwert.com/tender/opp_29Z1YD8B1TPJZHE5ZZEJ3YNE90/erbringung-von-softwaresupport-hardwarewartungs-und-sonstigen-dienstleistungen-s) Open · Buyer: LOTTO Hamburg GmbH · Place: DE600 (Hamburg) · Deadline: 3 Dec 2026, 10:00 (UTC+01:00) · Published value: €225,120 excl. VAT · [Official notice](https://oeffentlichevergabe.de/ui/de/notices/a4019c07-96aa-4448-b5d0-d767572fed84), Last checked 5 Nov 2026, 07:10 (UTC+01:00) - [Unterstützungsleistungen Fachverfahren LernenBB auf Basis von Moodle](https://inteliwert.com/tender/opp_4M7E8YK3CKC0CHJJQDHK1J7Y3Q/unterstuetzungsleistungen-fachverfahren-lernenbb-auf-basis-von-moodle) Open · Buyer: Brandenburgischer IT-Dienstleister · Place: DE404 (Brandenburg) · Deadline: 4 Dec 2026, 12:00 (UTC+01:00) · Published value: €280,000 excl. VAT · [Official notice](https://oeffentlichevergabe.de/ui/de/notices/44bfd1df-fc8a-4e72-afda-db51b88d7afb), Last checked 5 Nov 2026, 07:10 (UTC+01:00) - [Verlängerung der PingIDM](https://inteliwert.com/tender/opp_9Y6DJKNC9Y56DMJA620FPGTZGN/verlaengerung-der-pingidm) Open · Buyer: Universität Stuttgart · Place: DE111 (Baden-Württemberg) · Deadline: 9 Nov 2026, 10:00 (UTC+01:00) · [Official notice](https://oeffentlichevergabe.de/ui/de/notices/6659a604-d2b4-4d03-9713-9fc133b206fa), Last checked 5 Nov 2026, 07:10 (UTC+01:00) - [Bereitstellung von Elasitc-Lizenzen](https://inteliwert.com/tender/opp_FQJTSGP8GT0KS5Y20A7W8HBXDP/bereitstellung-von-elasitc-lizenzen) Open · Buyer: Charité - Universitätsmedizin Berlin · Place: DE300 (Berlin) · Deadline: 3 Dec 2026, 10:00 (UTC+01:00) · [Official notice](https://oeffentlichevergabe.de/ui/de/notices/fbd729c6-5255-4a79-8219-594ef7084154), Last checked 5 Nov 2026, 07:10 (UTC+01:00) - [Rahmenvereinbarung für den Zeitraum vom 01.01.2027 bis 30.06.2029 mit der Verlängerungsoption um ein weiteres Jahr mit IT-Systemvertrag für das Internetportal der Stadt Arnstadt](https://inteliwert.com/tender/opp_GBA3VYF6T5YJX7KRX048EKWXGW/rahmenvereinbarung-fuer-den-zeitraum-vom-01-01-2027-bis-30-06-2029-mit-der-verla) Open · Deadline: 11 Nov 2026, 10:00 (UTC+01:00) · [Official notice](https://oeffentlichevergabe.de/ui/de/notices/a996db8793e3fc18), Last checked 5 Nov 2026, 05:30 (UTC+01:00) ## Source - Publisher: Bekanntmachungsservice - Licence: [CC0 1.0](https://creativecommons.org/publicdomain/zero/1.0/) - Official notice: [https://oeffentlichevergabe.de/ui/de/notices/a7206d61-ef6f-452b-9dc4-f811bebe2011](https://oeffentlichevergabe.de/ui/de/notices/a7206d61-ef6f-452b-9dc4-f811bebe2011) - Last checked: 4 November 2026, 16:10 (UTC+01:00) The official notice is authoritative. Inteliwert shows what the notice states and links to it. --- Page: https://inteliwert.com/tender/opp_KRE2TF2ATC4Y5SBFFBGDNWP45K/it-hotline-first-level-support Inteliwert is a product of Bandpey GmbH, an international data and AI software company in Munich, Germany, founded and led by Roozbeh Bandpey. Bandpey's products: Facthory, Emolysis, Copolly and Inteliwert. Inteliwert on LinkedIn: https://www.linkedin.com/company/intelliwert, GitHub: https://github.com/inteliwertai.