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SV-KTR-260422-001, Managed Service für Software B2B by Practice

At a glance

SWM Services GmbH is procuring IT services: consulting, software development, Internet and support (CPV 72000000) in München, Kreisfreie Stadt (DE212). It has been awarded. Procedure type: Negotiated with prior publication of a call for competition / competitive with negotiation.

From the notice

Managed Service für Software B2B by Practice bestehend aus fachlicher Betreuung und Bereitschaft (24/7-Service)

Key facts

Each fact is from the official notice, last checked 6 November 2026, 15:30 (UTC+01:00).

Status
AwardedOfficial notice · checked 6 Nov 2026, 15:30 (UTC+01:00)
Deadline
No deadline in the noticeOfficial notice · checked 6 Nov 2026, 15:30 (UTC+01:00)
Buyer
SWM Services GmbH, München, DEOfficial notice · checked 6 Nov 2026, 15:30 (UTC+01:00)
Place of performance
München, Kreisfreie Stadt (DE212)Official notice · checked 6 Nov 2026, 15:30 (UTC+01:00)
Main CPV
IT services: consulting, software development, Internet and support (CPV 72000000)Official notice · checked 6 Nov 2026, 15:30 (UTC+01:00)
Procedure
Negotiated with prior publication of a call for competition / competitive with negotiationOfficial notice · checked 6 Nov 2026, 15:30 (UTC+01:00)
Lots
1Official notice · checked 6 Nov 2026, 15:30 (UTC+01:00)
First published
7 October 2026, 11:14 (UTC+02:00)Official notice · checked 6 Nov 2026, 15:30 (UTC+01:00)

Fact sheet

Inteliwert fact sheet: SV-KTR-260422-001, Managed Service für Software B2B by Practice — SWM Services GmbH. A product of Bandpey GmbH.
The key facts of this page as an image (PNG, 1600 × 900), made from the official notice. © Bandpey GmbH; terms of use. Download the fact sheet

Lots (1)

  1. Lot LOT-0000: SV-KTR-260422-001, Managed Service für Software B2B by Pratice

    Fachliche Betreuung: -Tägliches Monitoring der B2Bs hinsichtlich Nachrichten, Jobs, Queues und Systemfehler -Ticketbearbeitung von Incidents und Fehlern sowie Umsetzung von Change-Requests -Fehleranalyse und Störungsbehebung im operativen Geschäft, einschließlich Nachrichten-Clearing und Jobabbrüchen -Beratung, Analyse und Erarbeiten von Lösungen sowie deren Umsetzung bei Fachfragen und Analyse, Konzeption und Umsetzung neuer Anforderungen -Anpassungen im Customizing, wie Einrichtung von Routing-Regeln und Anbindung neuer Ablagen -Durchführung von Schulungen für Anwender und Administratoren -Koordination mit dem Hersteller bei Validierungsthemen und Mapping-Fehlern -Beratung, Analyse und Erarbeiten von Lösungen sowie deren Umsetzung beim Formatwechsel, einschließlich Einbindung neuer Validationsinhalte und Anpassungen im Routing Bereitschaft (24/7-Service): -Technische Bereitschaft außerhalb der Servicezeiten, inklusive Wochenenden und Feiertage -Einrichtung und Betreuung eines Anwendungsmonitorings (CBIC), sowohl technisch als auch fachlich -Alarmierung bei Überschreitung festgelegter Schwellwerte -Im Fehlerfall, Reaktion innerhalb von zwei Stunden und sofortige Störungsbehebung -Beratung zu Optimierungsmaßnahmen zur Vermeidung zukünftiger Störungen

    CPV
    IT services: consulting, software development, Internet and support (CPV 72000000)
    Place
    München, Kreisfreie Stadt (DE212)

Timeline

  1. 7 October 2026: Award. Winner: CONUTI GmbH; Tenders received: 2; Lot LOT-0000.
  2. 7 October 2026, 11:14 (UTC+02:00): Award notice Notice, version 01 (Contract or concession award notice – standard regime). Official notice

Buyer and place

Buyer

SWM Services GmbH
München, DE

Place of performance

  • München, Kreisfreie Stadt (DE212)

Other parties in the notice

  • CONUTI GmbH (Tenderer), Karlsruhe
  • CONUTI GmbH (Winner), Karlsruhe

Classification

CPV codes

  • 72000000: IT services: consulting, software development, Internet and support

NUTS regions

  • DE212: München, Kreisfreie Stadt

Official documents

No documents found in the indexed notice.

Questions and answers

Who is the buyer?

SWM Services GmbH, München, DE.

What is being procured (CPV)?

IT services: consulting, software development, Internet and support (CPV 72000000).

Where is the work performed (NUTS)?

München, Kreisfreie Stadt (DE212).

Is it divided into lots?

No, the notice names a single lot.

Which procedure is used?

Negotiated with prior publication of a call for competition / competitive with negotiation.

How do I submit a bid?

On the official notice or the portal it names. Inteliwert does not submit bids. Official notice

Am I eligible?

Inteliwert does not judge eligibility. The selection criteria are in the official notice. Official notice

More from this buyer

Other published opportunities of this buyer in the indexed notices, open ones first.

Source

Publisher
Bekanntmachungsservice
Licence
CC0 1.0
Last checked
6 November 2026, 15:30 (UTC+01:00)

The official notice is authoritative. Inteliwert shows what the notice states and links to it.

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